Ever wonder how some freelancers stay booked while others struggle to close the deal? The key is confident customer service. It’s not just what you deliver, but how you deliver it that makes a lasting impression.

Happy customers are the best (and least expensive) form of advertising for your business. From that initial client contact to the final site launch, I’ll share with you how to create and maintain relationships that will generate business for years to come. I’ll also offer some “recovery” tips to help smooth over those nasty conflicts that inevitably crop up. Your client will feel taken care of and you’ll look like a hero!

With over 15 years in small business ownership and customer service delivery, I’ll give you practical tips you can use to fill your project pipeline and increase your sales.

I guarantee you’ll walk away from the session with at least one tangible action you can take when you get back to your desk.

Q&A welcome afterward.